Cancellation policy

More than 30 days before arrival

You will receive a 100% refund of your bond (paid or verified) and all accommodation fees paid.

Between 30 and 14 days before arrival

You will forfeit your bond.

All accommodation fees paid will be refunded in full.

Less than 14 days before arrival

You will be refunded your bond, however accommodation fees are non‑refundable.

If the property is successfully rebooked for your dates, your accommodation fees will be refunded, less an amount equivalent to the bond.

Once your stay has commenced

No refunds apply.